Brian Spencer
About Brian Spencer
Brian Spencer is the Manager of CRM Platforms at Lutron Electronics in Coopersburg, Pennsylvania, with a background in project management and technical support.
Current Role at Lutron Electronics
Brian Spencer is currently serving as the Manager - CRM Platforms at Lutron Electronics. He works in Coopersburg, Pennsylvania, United States. In this role, he oversees the management and optimization of CRM platforms, ensuring that they align with the company’s business objectives and contribute to enhanced customer relations.
Previous Roles at Lutron Electronics
Before his current role, Brian Spencer held multiple positions at Lutron Electronics. He was a Project Manager from 2015 to 2021, focusing on managing project timelines, budgets, and cross-functional team coordination. Prior to that, he worked as a Technical Support Supervisor from 2011 to 2015. In this position, he supervised technical support teams and ensured the smooth resolution of customer issues.
Educational Background
Brian Spencer has a strong educational background in information technology and project management. He studied Management Information Systems at Cedarville University. Additionally, he obtained a Project Management Certificate from Pennsylvania State University-Penn State Lehigh Valley, which has equipped him with specialized skills in managing complex projects.
Key Contributions
During his tenure at Lutron Electronics, Brian Spencer made several significant contributions. He implemented a new CRM system that resulted in a 15% improvement in customer satisfaction scores. He also led a cross-functional team to integrate CRM platforms with other enterprise systems, enhancing data accuracy and operational efficiency. Furthermore, he developed and conducted training programs on new CRM tools and best practices for over 200 employees.
Awards and Recognitions
In recognition of his outstanding performance, Brian Spencer received the 'Employee of the Year' award at Lutron Electronics in 2019. Additionally, he presented a case study on CRM integration at the 2022 CRM Evolution Conference, showcasing his expertise in the field.