Dai Hoang
About Dai Hoang
Dai Hoang is an Information Technology Program Delivery Manager at Lutron Electronics in Coopersburg, Pennsylvania, with extensive experience in IT service delivery and network management.
Current Role at Lutron Electronics
Dai Hoang is currently employed as the Information Technology Program Delivery Manager at Lutron Electronics, located in Coopersburg, Pennsylvania, United States. In this role, he is responsible for overseeing IT program delivery, ensuring that projects meet their objectives and are completed within the scheduled timeframes. His work involves coordinating across multiple departments, enhancing the performance and efficiency of IT initiatives, and implementing strategic IT solutions.
Previous Experience at Hemmersbach
Before joining Lutron Electronics, Dai Hoang worked at Hemmersbach as the Regional IT Service Delivery Manager for a brief period in 2021-2022. During his six-month tenure in the United States, he was responsible for managing IT service delivery in the region, ensuring the seamless operation of IT services, and maintaining high levels of client satisfaction.
Long-Term Tenure at Mars
Dai Hoang dedicated a significant portion of his career to Mars, starting in 2001 and culminating in 2021. His roles varied, from serving in the Regional Engineering Team to managing Enterprise Network Services. He was the LAN Project Manager for a brief period in 2011 and held long-term positions such as Lotus Notes Support and Lotus Notes Admin. His responsibilities included managing complex projects, implementing cost-saving measures, and setting network protocols and standards.
Educational Background
Dai Hoang received his Bachelor of Business Administration (B.B.A.) in Marketing from the University of South Florida. He furthered his education at the University of Baltimore, where he studied Management Information Systems, General, from 2000 to 2002. His educational background provided a solid foundation for his multifaceted roles in IT and project management throughout his career.
Key IT Initiatives and Cost-Saving Measures
Throughout his career, Dai Hoang has led numerous IT initiatives and implemented significant cost-saving measures. At Mars, he oversaw the migration and upgrade of voice platforms, managed the budget for central project funding, and promoted procedures to enhance change management processes. He deployed outright sales vs. leasing hardware, extended service maintenance contracts, repurposed hardware, and identified lower telecommunication rates. Hoang also executed IT site cost-saving measures, ensuring business continuity through last-mile diversity and redundancy.
Network Design and Implementation at Mars
Dai Hoang played an instrumental role in network design, validation, and implementation at Mars. He set network protocols and standards for various facilities, involving VLANs, equipment, and cabling requirements. He was responsible for the deployment of network solutions across small, medium, and large facilities, including factories, plants, offices, and temporary WeWork locations. His work ensured reliable and efficient network services were in place to support the company's operations.