Edwin Vega
About Edwin Vega
Edwin Vega is an End User Support Analyst at Lutron Electronics in Coopersburg, Pennsylvania, with extensive experience in technical support roles.
Company
Edwin Vega currently works at Lutron Electronics, a company specializing in lighting control systems and home automation solutions. He is based in Coopersburg, Pennsylvania, United States. This role is hybrid, allowing for both in-office and remote work.
Title
Edwin Vega holds the title of End User Support Analyst ll at Lutron Electronics. In this role, he focuses on providing technical assistance and support to end users, managing software and hardware issues, and ensuring smooth operation of IT systems.
Previous Employment Experience
Before joining Lutron Electronics, Edwin Vega worked at several prominent companies. From 2017 to 2019, he was a Technical Support Specialist Tier ll at TravelClick in Orlando, Florida. Prior to that, he served as a Remote Desktop Agent at Geek Squad from 2014 to 2017. He also worked at Comcast Cable as a Help Desk Support Specialist from 2010 to 2013 and at Century Link as Help Desk IP Support from 2009 to 2010, both roles based in Orlando, Florida.
Technical Skills and Tools
Edwin Vega has demonstrated expertise in imaging and deploying over 2500 MAC OS and Windows 10/11 machines. He has performed proactive upgrades on Windows 7 PCs to Windows 10. He is skilled in using ServiceNow for Help Desk Support and asset tracking, SCCM for deploying applications, and remote troubleshooting tools such as GoToAssist/RescueAssist. Additionally, he manages devices via Microsoft Azure AD, Microsoft Endpoint Manager, Apple Business Manager, Jamf Connect, and On-Premises Active Directory.
Educational Background
Edwin Vega studied at Lehman College for 11 months in 2000. Although specific details about his coursework or degree are not provided, this educational experience contributed to his foundational knowledge and skills in the field of technical support and IT.