James Bailey
About James Bailey
James Bailey is a Project Coordinator and Field Service Scheduler for Europe and Africa at Lutron Electronics, with a background in various service coordination roles and a degree in Business Studies from Leeds Beckett University.
Company
James Bailey currently works at Lutron Electronics, where he serves as a Project Coordinator and Field Service Scheduler for Europe and Africa. His role includes engaging with teams to improve service delivery. James has been a part of the company in various capacities since 2016, showcasing a history of increasing responsibility and impact.
Title
As a Project Coordinator and Field Service Scheduler, James Bailey oversees service delivery projects within Europe and Africa. His responsibilities include developing and managing SFDC reports and dashboards, creating financial metrics and reports, and supporting programs to enhance service quality and cost efficiency.
Education and Expertise
James Bailey holds a Bachelor of Arts (Honours) degree in Business Studies from Leeds Beckett University, where he studied from 2004 to 2007. His formal education in business studies has been the foundation for his expertise in operational financial planning and service coordination. He has a solid background in implementing service improvement initiatives and supporting financial monitoring tasks.
Professional Background
James Bailey has held various roles across multiple companies over his career. He started as a Clerical Assistant with NHS North East Lincolnshire Care Trust Plus, followed by positions at CRS Business Systems as an EPOS Installation Engineer/Customer Service Advisor, and then at Centrica as a Customer Services Administrator/Field Service Coordinator. James also served as a Field Service Coordinator at Volvo Construction Equipment before joining Lutron Electronics. His diverse experience has equipped him with extensive knowledge in customer service and field service coordination.
Achievements
James Bailey has played a pivotal role in developing and managing SFDC reports and dashboards at Lutron Electronics, significantly enhancing service delivery. He has been instrumental in creating financial metrics and reports that provide a comprehensive financial overview for service projects. Additionally, he actively contributes to programs aimed at improving service quality and cost efficiency. Within the company, he is recognized as a champion for SFDC/Service Max, advocating for best practices and continuous improvement.