Katie Yanochko Bankos
About Katie Yanochko Bankos
Katie Yanochko Bankos is a Customer Service Supervisor at Lutron Electronics with over 7 years of experience in various customer service roles. She holds a Bachelor of Science in Parks, Recreation, and Leisure Facilities Management from Lock Haven University of Pennsylvania.
Current Role: Customer Service Supervisor
Katie Yanochko Bankos currently holds the position of Customer Service Supervisor at Lutron Electronics. In this role, she oversees the customer service team, ensuring that operational processes are efficient and customer concerns are resolved effectively. She leverages her extensive background in customer service within the organization to manage and support her team effectively.
Previous Experience at Lutron Electronics
Katie has built a substantial career at Lutron Electronics, progressing through various roles in the customer service department. She started as a Customer Service Representative from 2016 to 2018, then moved on to becoming a Customer Service Specialist from 2018 to 2019. Following this, she was promoted to Senior Customer Service Specialist and served in this capacity from 2019 to 2021. Before her current role, she briefly held the position of Customer Service Coordinator for five months in 2021.
Educational Background
Katie studied at Lock Haven University of Pennsylvania, earning a Bachelor of Science (BS) in Parks, Recreation, and Leisure Facilities Management. Her time at the university spanned from 2008 to 2012, where she developed a strong foundation in managing recreational facilities and programs. This educational background has equipped her with essential skills for her career in customer service.
Early Career at Hanover Township Community Center
Before embarking on her journey with Lutron Electronics, Katie worked as Co-Program Director at Hanover Township Community Center. She served in this role from 2012 to 2013, right after graduating from university. This experience provided her with initial exposure to leadership and program management, setting a solid groundwork for her subsequent roles in customer service.
Over 7 Years in Customer Service at Lutron Electronics
Katie Yanochko Bankos has accumulated over seven years of comprehensive experience in customer service at Lutron Electronics. Her tenure in various roles has given her a deep understanding of customer needs and the inner workings of the company's customer service processes. This extensive experience allows her to excel in her current supervisory role.