Kristi Mathus
About Kristi Mathus
Kristi Mathus is the Communications Director for Experience Centers at Lutron Electronics in Coopersburg, Pennsylvania, with over 20 years of experience in customer experience and communications roles.
Current Role at Lutron Electronics
Kristi Mathus serves as the Communications Director of Experience Centers at Lutron Electronics in Coopersburg, Pennsylvania. In her role, she is responsible for overseeing communication strategies and managing the company's experience centers. Her work contributes to enhancing the customer experience and ensuring effective communication within the organization.
Previous Experience at Polycom
Kristi previously worked at Polycom as the Briefing Manager for the New York Executive Experience Center. From 2016 to 2017, she was based in San Jose, California. During her tenure, she managed briefing programs aimed at delivering impactful customer experiences through tailored executive briefings.
Role at Avaya
Kristi spent 15 years at Avaya, where she held the position of Senior Manager, Customer Experience. Based in Durham, North Carolina, she developed and managed extensive customer experience initiatives, contributing significantly to the company’s customer relations and service quality.
Sales Management at Teltone
Kristi also has a substantial background in sales, having worked as the Regional Sales Manager, Northeast at Teltone from 1998 to 2001. In this role, she was responsible for managing sales operations and driving revenue growth in the northeastern United States.
Leadership at United States Tennis Association
Kristi led the United States Tennis Association/eastern Metro Region as the Executive Director from 1992 to 1996. Her leadership during this period involved overseeing regional operations and promoting tennis activities within the region.
Educational Background
Kristi Mathus studied Political Science at Hollins University, where she earned a Bachelor of Arts degree. Additionally, she studied Management and Project Management at the University of St Andrews, enhancing her expertise both in academic and practical business environments.
Experience in Customer Experience and Communications
With over 20 years of experience in customer experience and communications roles, Kristi Mathus has built a robust career spanning multiple industries. Her extensive experience includes significant roles at Lutron Electronics, Polycom, and Avaya, where she has consistently contributed to improving customer relations and communication strategies.