Mohammed Hassan
About Mohammed Hassan
Mohammed Hassan is the Technical Support Lead at Lutron Electronics in Coopersburg, Pennsylvania, and also works as an IT Support Specialist and IT Support Tech at Amazon Fulfillment Services.
Current Role at Lutron Electronics
Mohammed Hassan currently holds the position of Technical Support Lead at Lutron Electronics in Coopersburg, Pennsylvania. He has been leading the technical support team at Lutron Electronics since March 2021. His role involves overseeing team activities, ensuring efficient problem resolution, and fostering collaboration within the team to achieve company objectives. Additionally, he also functions as an IT Support Specialist at Lutron Electronics, providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Work Experience at Amazon Fulfillment Services
Mohammed Hassan is presently employed at Amazon Fulfillment Services as an IT Support Tech. In this role, he supports the technology infrastructure within Amazon Fulfillment centers, addressing IT-related issues and ensuring smooth operations. Previously, he worked at Amazon Fulfillment Services from 2014 to 2017 in Breinigsville, PA, where he took on similar responsibilities. This experience provided him with extensive knowledge and skills in handling IT support within large-scale operations.
Past Experience in IT and Engineering Roles
Before his current roles, Mohammed Hassan amassed a diverse set of experiences across several companies and positions. He worked at IBM as a Deskside Support Technician in Greater New York City Area in 2017, though only for a brief period. His earlier career includes working as a HELP DESK SUPPORT TECHNICIAN at Ghana Water Company Ltd. from 2008 to 2011 and as an Unloader at Walmart from 2011 to 2012 in Reading, Pennsylvania. Hassan also served in the United States Army Reserve as an Engineer from 2013 to 2017, adding engineering expertise to his IT skills.
Educational Background
Mohammed Hassan holds an Associate's Degree in Computer Science from Lehigh Carbon Community College, which he achieved between 2013 and 2016. Additionally, he earned a Diploma in Computer Networking from New Horizon Computer Studies, where he studied computer and network support from 2014 to 2015. His formal education has provided a strong foundation in computer science and networking, complementing his extensive professional experience.
Skills and Expertise
Mohammed Hassan possesses a broad range of IT skills, including problem-solving, troubleshooting, and team collaboration. His experience spans different IT roles such as deskside support, help desk support, and technical support lead. His background in engineering from his service in the United States Army Reserve further enhances his technical capabilities. Hassan has demonstrated adaptability and a keen ability to quickly learn new tasks and skills, which have been critical to his success in various IT support functions.