Monica Andrade
About Monica Andrade
Monica Andrade is a Customer Service professional at Lutron Electronics with a background in psychology and organizational communication.
Current Role at Lutron Electronics
Monica Andrade currently serves as a customer service representative at Lutron Electronics. She joined the company in March 2012 and has been contributing to the customer service department ever since. Her role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. Monica's extensive background in customer service allows her to address customer needs effectively and efficiently.
Educational Background in Psychology
Monica Andrade studied Psychology at Carl Rogers from 2009 to 2013. This four-year program provided her with a deep understanding of human behavior, which she leverages in her customer service role to better understand and address customer concerns. Her education in psychology gives her a unique edge in empathizing with customers and devising strategies to improve their overall experience.
Organizational Communication Studies
From 1998 to 2003, Monica studied Organizational Communication at URN. This five-year course equipped her with essential communication skills and a comprehensive understanding of organizational behavior. These skills are crucial for effectively managing customer interactions and ensuring clear and effective communication within her role at Lutron Electronics.
Decade of Experience in Customer Service
Monica Andrade has accumulated over a decade of experience in the customer service field. Her extensive tenure has allowed her to develop a deep understanding of customer needs and how to address them. Her long-standing career at Lutron Electronics is a testament to her commitment and expertise in providing high-quality customer service.
Unique Perspective from Diverse Educational Background
Monica Andrade brings a unique perspective to her customer service role, combining her background in both psychology and organizational communication. This diverse educational foundation enables her to approach customer service with a well-rounded understanding of human behavior and effective communication strategies. Her multidisciplinary knowledge helps her excel in resolving conflicts and enhancing customer satisfaction.