Filafa Samuel
About Filafa Samuel
Filafa Samuel serves as the Senior Lead of Retail Operations at M-KOPA, where he has worked since 2022, overseeing operations in Western Nigeria. He has a diverse background in retail management and customer experience, with previous roles at Grand Oak Limited, Konga Online Shopping Ltd, and Diageo.
Work at M-KOPA
Filafa Samuel has been serving as the Senior Lead of Retail Operations at M-KOPA since 2022. In this role, he oversees retail operations across five states in Nigeria, including Lagos, Ogun, Oyo, Osogbo, and Kwara. His responsibilities include managing and improving the efficiency of retail outlets in Western Nigeria. He also focuses on enhancing customer experience through the development and implementation of processes tailored for the field.
Previous Experience in Retail Development
Before joining M-KOPA, Filafa Samuel worked at Grand Oak Limited as the Retail Development Manager for both On Trade and Off Trade Channels from 2019 to 2022. He was responsible for overseeing retail development strategies in Mushin, Lagos, Nigeria. Additionally, he held the position of Customer Experience Manager at Konga Online Shopping Ltd for 11 months in 2017, where he focused on improving customer interactions and satisfaction.
Education and Expertise
Filafa Samuel holds a Bachelor of Science degree in Physics Electronics from Niger Delta University, which he completed from 2010 to 2015. He furthered his education by obtaining a Master of Business Administration (MBA) in Business, Management, Marketing, and Related Support Services from Ahmadu Bello University in 2022. He is also pursuing foundational courses for an MBA at Quantic School of Business and Technology since 2019.
Background in Analytics and Insights
Filafa Samuel has a background in analytics and sales operations, having worked at Diageo as an Analytics and Insight professional for six months in 2018. He also served as a Business Performance Analyst at Guinness Nigeria from 2018 to 2019, where he contributed to performance analysis and business strategy. His early career included a role as a Telemarketing Executive at MultiChoice Group in 2016.
Team Management and Development
In his current role, Filafa Samuel manages a team across Lagos, Ogun, and Oyo, focusing on people management and development. He is involved in coordinating with global contacts and third-party repair partners to enhance customer experiences. His efforts include driving improvements in diagnostics accuracy and speed to reduce device resolution times and minimize unwanted returns.