George Mukasa
About George Mukasa
George Mukasa is a Quality Assurance Lead at M-KOPA in Kampala, Uganda, with over six years of experience in quality assurance metrics and process design. He has previously held positions at iSON Xperiences Ltd and Dynamic Radio Broadcasting Corp, and has a background in electrical engineering and logistics.
Current Role at M-KOPA
George Mukasa serves as the Quality Assurance Lead at M-KOPA, a position he has held since 2019 in Kampala, Uganda. In this role, he is responsible for monitoring trends to assess agent performance and the overall quality of customer experience. His expertise includes identifying and implementing tools designed to enhance internal processes within the organization.
Previous Experience at iSON Xperiences Ltd
Prior to his current role, George Mukasa worked at iSON Xperiences Ltd, a leading global customer experience management company. He held multiple positions, including Quality Assurance Analyst and Trainer from 2015 to 2016, and Quality Assurance Analyst from 2014 to 2015. His responsibilities included designing evaluation programs and conducting competitor call center analysis.
Educational Background
George Mukasa studied at Kyambogo University, where he earned a Bachelor's degree in Logistics, Materials, and Supply Chain Management from 2013 to 2016. He also achieved a Diploma in Electrical Engineering at the same institution from 2011 to 2013. Earlier, he attended Nakawa Vocational Training Institute, where he studied Electronics and Computer Engineering from 2007 to 2009.
Early Career Experience
George Mukasa began his career as a Technician at Dynamic Radio Broadcasting Corp. in 2011, where he worked for 11 months. He also served as a Field Inspector at Posta Uganda Limited in 2007 for 11 months. His early roles provided foundational experience in technical and customer service environments.
Quality Assurance Expertise
With over six years of experience in quality assurance metrics and process design, George Mukasa has developed a strong skill set in evaluating and improving customer service operations. His work involves assessing performance metrics and implementing strategies to enhance service quality across various roles.