Hillary Ronoh
About Hillary Ronoh
Hillary Ronoh serves as the IT Support Services Manager at M-KOPA Solar, where he has worked since 2018. He has a background in IT service management and holds various certifications in Microsoft and Cisco technologies.
Current Role at M-KOPA
Hillary Ronoh serves as the IT Support Services Manager at M-KOPA Solar, a position she has held since 2018. In this role, she leads the IT Support team, focusing on achieving weekly and monthly Objectives and Key Results (OKRs). She emphasizes IT Service Management (ITSM) automations to ensure compliance with ICT policies and procedures. Additionally, she has developed and implemented ICT Service Management processes and tools to effectively manage and resolve issues reported to the Service Desk.
Previous Experience at M-KOPA
Before her current position, Hillary Ronoh worked at M-KOPA Solar in various capacities. She served as a Team Lead for Cloud Services from 2017 to 2018 for nine months and as a Senior Systems Engineer from 2016 to 2017 for one year. During her time at M-KOPA, she implemented a Device as a Support Methodology for remote users, enhancing their support experience.
Educational Background
Hillary Ronoh has a Bachelor of Science (BSc) in Telecommunications and IT from Kenyatta University, which she completed from 2007 to 2011. She furthered her technical education at Computer Pride, where she achieved multiple certifications, including MCTS-Volume Licensing, MCSA-Windows Server 2012, and MCSE-Private Cloud in 2012. Additionally, she studied Networking and obtained a Cisco Associate certification in the same year.
Early Career Experience
Hillary Ronoh began her career in IT with an internship at Oserian Development Company Limited in 2010, where she worked for four months. She also held various positions in the IT sector, including a Microsoft Technical Engineer at Computech Limited from 2012 to 2014 and a Customer Service - Network Support role at Vodacom for two months in 2012. She also worked with NetHope for eight months from 2012 to 2013.
Professional Development and Certifications
Hillary Ronoh has pursued various professional development opportunities throughout her career. In addition to her degree, she has completed K4life training at Sevenseas Technology in 2011 and achieved MS: Server Virtualization with Windows Server Hyper-V and System Center Specialist certification in 2014. Her commitment to continuous learning has equipped her with the skills necessary for her roles in IT support and management.