Jackson Ngige
About Jackson Ngige
Jackson Ngige is a Senior Lead in Telesales and Customer Retention at M-KOPA, where he oversees a large team and manages telesales campaign strategies. He has a background in Development Economics and Strategic Management, with previous experience at Yellow Pages Kenya and M-KOPA in various sales roles.
Current Role at M-KOPA
Jackson Ngige serves as the Senior Lead Telesales/Customer Retention at M-KOPA, a position he has held since 2022. In this role, he supervises a team that includes seven Telesales Team Leaders and 101 agents. His responsibilities include managing the departmental budget and influencing decisions related to personnel, inventory, and commission costs. He is focused on achieving and optimizing sales targets while leading innovative projects aimed at improving customer retention processes.
Previous Experience at M-KOPA
Prior to his current role, Jackson Ngige worked at M-KOPA in various capacities. He served as Telesales Executive from 2017 to 2018, where he gained foundational experience in telesales. He then progressed to Telesales Team Lead from 2018 to 2022, where he was responsible for creating and managing telesales campaign strategies, including sales training, scripting, and campaign tracking. His tenure at M-KOPA has spanned several years, contributing to his expertise in customer retention.
Professional Background in Sales
Before joining M-KOPA, Jackson Ngige worked as a Sales Representative at Yellow Pages Kenya for six months in 2016. This early experience in sales provided him with essential skills that he later applied in his roles at M-KOPA. His background in sales has been instrumental in shaping his approach to customer retention and team management.
Education and Expertise
Jackson Ngige has a solid educational background. He studied Development Economics at Moi University, earning a Diploma from 2010 to 2011. He later obtained a Bachelor's degree in Economics from the same institution, completing his studies from 2012 to 2015. Currently, he is pursuing a Master of Business Administration (MBA) in Strategic Management at Africa International University, expected to complete in 2024. His educational qualifications support his expertise in management and economic strategies.
Team Management and Performance Evaluation
In his current role, Jackson Ngige conducts monthly performance reviews to evaluate team members and identify opportunities for improvement. He manages BPO accounts and collaborates with Quality Assurance and Training Teams to enhance the performance of the Customer Retention Team. His leadership focuses on optimizing team performance and achieving sales objectives.