Lovine O.
About Lovine O.
Lovine O. is a Retail Customer Care Executive currently working at M-KOPA in Nairobi County, Kenya. With a background in customer service and engagement, she has held various roles in the industry since 2018, including positions at Wasoko and Safaricom PLC.
Work at M-KOPA
Currently, Lovine O. serves as a Retail Customer Care Executive at M-KOPA, a position held since 2023 in Nairobi County, Kenya. Prior to this role, Lovine worked as a Customer Service Representative in both the Activation Team and Registration Team from 2020 to 2023. In these roles, Lovine developed email campaigns to inform existing customers about new products and services. Additionally, Lovine provided technical assistance regarding product installation and operation, ensuring customer satisfaction and support.
Previous Experience at Wasoko
Lovine O. worked at Wasoko as a Customer Engagement Executive for three months in 2019, based in Nairobi, Kenya. This role involved engaging with customers to enhance their experience and address their needs effectively. The experience gained at Wasoko contributed to Lovine's skills in customer service and engagement.
Background in Hospitality
Before entering the customer service field, Lovine O. worked as a waitress at Midland Hotel Nakuru for three months in 2018. This role provided foundational experience in the hospitality industry, focusing on customer interaction and service delivery.
Education and Expertise
Lovine O. studied at St. Francis College, where a diploma in food and beverage was achieved. This educational background supports Lovine's skills in customer service and hospitality, enhancing the ability to engage with clients in various settings.
Experience with Safaricom PLC
In 2019, Lovine O. worked as a Brand Ambassador for Safaricom PLC for three months in Nairobi, Kenya. This role involved promoting the brand and engaging with customers to enhance brand visibility and customer loyalty.