Lynnette Awuor
About Lynnette Awuor
Lynnette Awuor serves as the Customer Empathy Lead at M-KOPA, where she has worked since 2019. She has a background in customer service management, having held various roles in companies such as Horizon Contact Centers Ltd and Techno Brain BPO.
Work at M-KOPA
Lynnette Awuor has been serving as the Customer Empathy Lead at M-KOPA since 2019. In this role, she focuses on enhancing customer experience and understanding customer needs. Prior to her current position, she worked as the Customer Experience Team Manager at M-KOPA from 2017 to 2019. Her experience in these roles contributes to M-KOPA's mission of providing accessible energy solutions.
Previous Work Experience
Before joining M-KOPA, Lynnette Awuor worked at Horizon Contact Centers Ltd as a Team Manager for Customer Service, specifically for Multichoice Kenya Inbound, from 2014 to 2016. She then transitioned to Techno Brain BPO / (ITES) Limited, where she served as a Supervisor and Subject Matter Expert in Customer Service from 2016 to 2017. These positions helped her develop strong leadership and customer service skills.
Education and Expertise
Lynnette Awuor completed her Kenya Certificate of Secondary Education at Sega Girls Secondary School, achieving O levels with a C steady from 2000 to 2003. She also holds a Diploma in Communication and Media Studies from the East Africa Institute of Information Studies, which she obtained from 2008 to 2009. Her educational background supports her expertise in customer service and communication.
Background
Lynnette Awuor attended The Nairobi Primary School from 1991 to 1999, completing her primary education. She later pursued her secondary education at Sega Girls Secondary School. Her educational journey laid the foundation for her career in customer service and communication.