Millicent Kariithi
About Millicent Kariithi
Millicent Kariithi is a Customer Service Representative at M-KOPA Solar, where she has worked since 2020. She has previous experience in customer service and quality assurance roles, including positions at Invisible Technologies Inc. and Kenya Airports Authority.
Current Role at M-KOPA Solar
Millicent Kariithi has been working as a Customer Service Representative at M-KOPA Solar since 2020. In this role, she is responsible for maintaining strong relationships with customers and ensuring they receive high-quality service. She educates customers on M-KOPA Solar's products and services and maintains communication throughout their entire journey with the company. Her focus is on proactively addressing customer needs and issues.
Previous Experience at Invisible Technologies Inc.
Prior to her current position, Millicent Kariithi worked at Invisible Technologies Inc. as a Quality Assurance Specialist from 2020 to 2021. During her five-month tenure in the United States, she contributed to maintaining quality standards and processes within the organization, ensuring that customer interactions met the company's expectations.
Background at Kenya Airports Authority
Millicent Kariithi also has experience working as a Customer Service Representative at Kenya Airports Authority in 2017. Her four-month role involved engaging with customers and addressing their inquiries, which helped her develop strong customer service skills and an understanding of customer relationship management.
Customer Relationship Management Skills
Millicent Kariithi has demonstrated expertise in proactively contacting customers to ensure strong relationships. She acts as the first point of contact for all customer issues, ensuring timely submission of recurring incidents per account or escalation type. Her experience highlights her commitment to customer satisfaction and effective communication.