Nassuna Joan
About Nassuna Joan
Nassuna Joan is a Customer Care Professional currently employed at M-KOPA in Kampala, Uganda, where she has worked since 2020. She holds a Bachelor's degree in Community Psychology from Makerere University and has previous volunteer experience with the Twekembe Development Association.
Current Role at M-KOPA
Nassuna Joan serves as a Customer Care Professional at M-KOPA, a role she has held since 2020. In this position, she is responsible for addressing customer inquiries and providing support to enhance customer satisfaction. Her work contributes to M-KOPA's mission of delivering affordable solar energy solutions in Uganda. Based in Kampala, she engages with a diverse customer base, ensuring that their needs are met effectively.
Previous Experience at Twekembe Development Association
Before joining M-KOPA, Nassuna Joan volunteered at Twekembe Development Association for a period of nine months from 2018 to 2019. During her time there, she contributed to community development initiatives, gaining valuable experience in customer interaction and support. This role helped her develop skills that are applicable in her current position.
Education Background
Nassuna Joan completed her Bachelor's degree in Community Psychology at Makerere University, where she studied from 2016 to 2020. This educational background has equipped her with knowledge in understanding community dynamics and psychological principles, which are beneficial in her customer care role. Prior to this, she attended Rubaga Girls School, where she studied Mathematics, Economics, and Art, achieving the Uganda Advanced Certificate of Education from 2013 to 2019. She also holds the Uganda Certificate of Education from Nabisunsa Girls School, where she studied Arts and Sciences from 2010 to 2013.
Primary Education
Nassuna Joan began her education at Mbarara Preparatory Primary School, where she completed her primary education from 2003 to 2009. This foundational education provided her with essential skills and knowledge that have supported her academic and professional journey.