Olalere Rasheed Olakunle
About Olalere Rasheed Olakunle
Olalere Rasheed Olakunle is a Customer Service Team Lead at M-KOPA in Nigeria, with a background in agricultural studies and extensive experience in customer service roles. He has implemented training programs and developed strategies to enhance team performance and achieve organizational goals.
Current Role at M-KOPA
Olalere Rasheed Olakunle serves as the Customer Service Team Lead at M-KOPA, a position he has held since 2021. In this role, he focuses on enhancing customer interactions and ensuring high levels of service quality. His responsibilities include overseeing team performance, implementing strategies to meet organizational targets, and fostering a productive work environment. Olalere's leadership has contributed to the overall growth of the company.
Previous Experience at Diamond Bank Plc
Before joining M-KOPA, Olalere worked at Diamond Bank Plc as a Retail Sales Representative from 2017 to 2018. During his 11-month tenure in Ikoyi, Lagos, he engaged with customers to promote banking products and services. This role provided him with foundational experience in customer service and sales within the financial sector.
Experience at Access Bank Plc
Olalere was employed at Access Bank Plc from 2018 to 2020 as a Team Member in Retail Operations. His two-year experience in Magodo, Lagos, involved supporting retail banking operations and contributing to team objectives. He developed a timeline strategy to effectively achieve organizational targets during his time at the bank.
Educational Background
Olalere Rasheed Olakunle has a diverse educational background in agricultural studies. He obtained a Bachelor's degree in Agricultural Nutrition and Biochemistry from the University of Ibadan, where he studied from 2012 to 2016. Prior to that, he earned a Higher National Diploma in Crop Production Technology from the Federal College of Forestry, studying from 2011 to 2013. He also completed a National Diploma in Agricultural Technology at the same institution from 2008 to 2010.
Training and Team Development Initiatives
In his professional roles, Olalere has implemented training programs aimed at enhancing team members' product knowledge and communication skills. He has conducted quarterly performance reviews to assess team performance and has created a work environment that boosts motivation and productivity. His focus on team development has played a significant role in improving overall team effectiveness.