Phyllis Mungai
About Phyllis Mungai
Phyllis Mungai is a Training Officer based in Nairobi, Kenya, with expertise in training coordination and customer service management. She has a background in information technology and has worked at M-KOPA and Africa Plantation Capital.
Work at M-KOPA
Phyllis Mungai has been employed at M-KOPA since 2021, currently holding the position of Training Officer. In this role, she focuses on customer experience training, contributing to the development and enhancement of training programs aimed at improving customer service. Prior to her current position, she worked as a Customer Care Representative at M-KOPA from 2020 to 2021 for seven months, where she gained valuable insights into customer interactions and service delivery.
Education and Expertise
Phyllis Mungai earned a Bachelor of Business Information Technology from Jomo Kenyatta University of Agriculture and Technology, completing her studies from 2012 to 2016. Her academic background in Computer/Information Technology Administration and Management provides her with a solid foundation for her roles in training coordination and support management. She specializes in operations training and customer service management, leveraging her educational qualifications to enhance training effectiveness.
Background
Phyllis Mungai is based in Nairobi, Kenya. She has a diverse professional background that includes experience in information technology and customer service. Before joining M-KOPA, she worked at Africa Plantation Capital as an Information Technology Assistant from 2017 to 2019 for two years, where she developed her technical skills and understanding of IT operations.
Professional Experience
Phyllis Mungai's professional experience spans several roles that emphasize customer service and training. Her tenure at M-KOPA has allowed her to transition from a Customer Care Representative to a Training Officer, reflecting her growth in the organization. Her previous role at Africa Plantation Capital as an Information Technology Assistant further complements her skill set, providing her with a unique perspective on integrating technology with customer service.