Shiru Mandila
About Shiru Mandila
Shiru Mandila is a Retail Customer Service Executive currently employed at Generation Kenya and M-KOPA, with a diverse background in customer service roles across various companies. She has a diploma from Zetech College and is currently studying Human Resources Management at PC Kinyanjui.
Work at M-KOPA
Shiru Mandila has held multiple roles at M-KOPA, showcasing a diverse skill set in customer service. She worked as a Frontline Inbound Customer Service Representative for one month in 2021. Following this, she served as a Retail Support Inbound Customer Service Representative from 2021 to 2022 for one year. Most recently, she has been employed as a Retail Customer Service Executive since 2023, continuing to develop her expertise in customer interactions within the retail sector.
Current Role at Generation Kenya
Since 2023, Shiru Mandila has been working as an Education Professional at Generation Kenya. This role is conducted remotely and is based in Nairobi County, Kenya. In this position, she applies her customer service skills to enhance educational experiences, demonstrating her adaptability in different professional environments.
Education and Expertise
Shiru Mandila studied at Zetech College, where she earned a Diploma from 2013 to 2014. She is currently pursuing studies in Human Resources Management/Personnel Administration at PC Kinyanjui, which she began in 2023. Her educational background supports her expertise in retail customer experience and human resources, contributing to her understanding of customer needs and service strategies.
Background in Customer Service
Shiru Mandila has a strong background in customer service, with experience in both on-site and remote roles. She has worked in various capacities, including as an Outbound Telemarketer at Africa 118 Inc., a Customer Growth Representative at Wasoko, and a Telesales Customer Service Representative at Horizon Contact Centers Ltd. This diverse experience has equipped her with a broad understanding of customer behavior and service delivery.
Volunteer Experience
In 2014, Shiru Mandila volunteered at HOPE worldwide for four months. This experience reflects her commitment to community service and her ability to engage with diverse groups, further enhancing her customer service skills.