Veronica Otieno
About Veronica Otieno
Veronica Otieno serves as the Supply & Demand Coordinator and Ag Inbound Logistics Lead at M-KOPA Solar in Kenya, a position she has held since 2017. She has a background in logistics and project management, with previous roles in customer care and retail support within the same company.
Work at M-KOPA
Veronica Otieno has been employed at M-KOPA Solar since 2017, serving as the Supply & Demand Coordinator and Ag Inbound Logistics Lead. In this role, she is responsible for planning and deploying branding for new products. She coordinates the export process from Kenya to other registered markets, working with clearing agents. Her duties also include managing the procurement of materials used in the preparation of Samsung phones and overseeing the production and delivery of Point of Sale Materials (POSM). Prior to her current position, she held various roles at M-KOPA, including Call Center Team Lead and Senior Care Team Representative.
Education and Expertise
Veronica Otieno has a diverse educational background in logistics, project management, and leadership. She studied at the Singapore Institute of Purchasing and Materials Management, earning an Associate Certificate in Logistics, Materials, and Supply Chain Management. Additionally, she obtained a Diploma in Project Management from Alison in 2021. Her early education includes a Certificate in Call Center Supervision from Crest Training & Consultancy. Veronica also holds an Education Certificate in Educational Leadership and Exam Administration from Kenyatta University-Coast.
Background
Veronica Otieno's career at M-KOPA Solar began in 2015 when she worked as a Call Center Team Lead for 11 months. She has progressively taken on roles with increasing responsibility, including Senior Care Team Representative and Retail Support Officer. Her experience spans various aspects of customer care and logistics, contributing to her current leadership position in supply and demand coordination.
Achievements
In her current role, Veronica has designed and implemented a planning and ordering cycle to monitor daily stock levels at the warehouse. She is responsible for uploading phone delivery manifests and commercial invoices for shipments in Kenya and Uganda. Additionally, she collates and calculates landed cost data for finance reporting on inbound consignments. Her contributions support the operational efficiency of M-KOPA Solar's logistics and supply chain processes.