Yetunde Okemakin
About Yetunde Okemakin
Yetunde Okemakin is a credit collections and cancellations specialist at M-KOPA in Lagos, Nigeria, where she has worked since 2021. She has a background in accounting and has held various roles in customer service and debt collection.
Work at M-KOPA
Yetunde Okemakin has been working at M-KOPA since 2021 in the role of Credit Collections and Cancellations. Based in Lagos, Nigeria, she has accumulated three years of experience in this position. Her responsibilities include educating customers on the best payment options available, resolving and closing at least 100 customer service tickets daily, and reporting non-performing accounts to the fraud department. She also has experience in suspending and canceling non-performing customer accounts.
Previous Employment Experience
Before joining M-KOPA, Yetunde worked at Mwanga as a Debt Collector and Customer Service Specialist from 2019 to 2021. She also held a position as an Account Manager at BFREE for five months in 2021. Additionally, she served as an Administrative Assistant at Charly Walker Group of Schools during her National Youth Service Corps from 2017 to 2018. Each of these roles contributed to her expertise in customer service and account management.
Education and Qualifications
Yetunde Okemakin studied Accounting at Obafemi Awolowo University, where she earned a Bachelor of Science degree from 2013 to 2017. She also pursued further qualifications at the Institute of Chartered Accountants of Nigeria, where she is currently working towards her ACA certification, which she began in 2020. Additionally, she completed an A-Level certificate in Accounting at the University of Cambridge from 2012 to 2013. Her foundational education includes a Commercial O-Level from Cenfex High School from 2009 to 2011.
Skills and Responsibilities
In her current role at M-KOPA, Yetunde Okemakin is responsible for managing credit collections and cancellations. She educates customers on payment options, resolves a high volume of customer service tickets, and handles non-performing accounts. Her skills include customer service, account management, and financial reporting, which are essential for her role in maintaining the company's financial health.