Kieran Mc Cleary
About Kieran Mc Cleary
Kieran Mc Cleary serves as the Cloud and Hosting Support Manager at M247, a position he has held since 2019. He has extensive experience in customer service and support roles, primarily with Alternative Networks, now part of Daisy Group, where he worked for over a decade in various managerial positions.
Work at M247
Kieran Mc Cleary has been employed at M247 since 2019, serving as the Cloud and Hosting Support Manager. In this role, he oversees the support operations related to cloud and hosting services. His responsibilities include managing customer inquiries, ensuring service reliability, and leading a team to provide effective solutions. His tenure at M247 spans five years, during which he has contributed to the company's growth in the cloud services sector.
Previous Experience at Alternative Networks
Prior to joining M247, Kieran Mc Cleary worked at Alternative Networks, now part of Daisy Group, for over a decade. He held various positions, starting as a Customer Service Executive from 2010 to 2013. He progressed to Internal Consultant from 2008 to 2010, followed by roles as Enterprise Support Team Leader from 2013 to 2015 and Customer Service Team Manager from 2015 to 2019. His experience at Alternative Networks provided him with a strong foundation in customer service and support management.
Career Development in Manchester
Kieran Mc Cleary's career has been primarily based in Manchester, United Kingdom. His professional journey began at Alternative Networks, where he developed skills in customer service and team leadership. His roles involved direct interaction with clients and managing support teams, which enhanced his expertise in service delivery and customer satisfaction. This local experience has contributed to his current role at M247.
Leadership Roles in Customer Service
Throughout his career, Kieran Mc Cleary has held several leadership positions focused on customer service. At Alternative Networks, he transitioned from a Customer Service Executive to a Team Leader and eventually to a Customer Service Team Manager. These roles involved overseeing teams, improving service processes, and ensuring high standards of customer support. His leadership experience is a key aspect of his current responsibilities at M247.