Nia Brown
About Nia Brown
Nia Brown is a Customer Success Manager at M247 in London, England, with a diverse background in customer service, sales, and marketing. She has held various roles, including Enterprise Account Executive and Technical Sales Apprentice, and has a Master's degree in Mental Health, Ethics, and Law from King's College London.
Current Role at M247
Nia Brown currently serves as a Customer Success Manager at M247, a position she has held since 2023. In this role, she focuses on ensuring client satisfaction and fostering long-term relationships with customers. Her responsibilities include addressing client needs, providing support, and facilitating effective communication between clients and the company.
Previous Experience at M247
Before her current role, Nia Brown worked at M247 as an Enterprise Account Executive from 2022 to 2023. In this position, she was responsible for managing enterprise-level accounts and driving sales initiatives. Her experience in this role contributed to her understanding of customer needs and the overall business landscape.
Work Experience at Pareto
Nia Brown completed a two-year apprenticeship at Pareto, where she worked in IT Technical Sales from 2022 to 2024. This apprenticeship provided her with foundational skills in technical sales and customer engagement, preparing her for future roles in customer success and account management.
Education and Academic Background
Nia Brown has an extensive educational background. She studied at Cranford House School from 2002 to 2014, followed by Stowe School from 2014 to 2016. She then attended Oxford Brookes University, where she earned a Bachelor of Arts in Philosophy from 2016 to 2019. Nia furthered her education at King's College London, obtaining a Master of Science in Mental Health, Ethics, and Law in 2021.
Early Career Roles
Nia Brown's early career includes various roles that contributed to her professional development. She worked as a Marketing Intern at Liz Earle Beauty Co. Limited for one month in 2014. Additionally, she served as a Recruitment Assistant at Positive Dynamics from 2019 to 2020, where she gained experience in recruitment processes and client interactions. She also worked as a Head Waitress at Coppa Club for seven months in 2019.