Emily Greco
About Emily Greco
Emily Greco is a Technical Account Manager at mabl in Boston, Massachusetts, where she has worked since 2022. With a diverse background in software engineering and customer support, she collaborates with various teams to enhance customer experience and resolve technical issues.
Work at mabl
Emily Greco has been serving as a Technical Account Manager at mabl since 2022. In this role, she collaborates with Sales, Customer Success, and Customer Support teams to identify trends in customer experience and opportunities for growth. She acts as an escalation point between customers and the mabl ecosystem to resolve test implementation issues. Her position involves ensuring that clients effectively utilize mabl's testing solutions, enhancing overall customer satisfaction.
Previous Experience in Tech
Prior to joining mabl, Emily Greco worked at Dropbox as a Software Engineer and at DocSend in various roles, including DevOps Engineer and Customer Support Associate. Her tenure at DocSend spanned from 2020 to 2022, where she contributed to both technical and customer support functions. Earlier, she held positions at Massdrop and Shuddle, gaining diverse experience in operations and customer service.
Education and Expertise
Emily Greco studied at the Rochester Institute of Technology, where she focused on Applied Networking and System Administration from 2011 to 2013. This educational background has equipped her with the technical skills necessary for her roles in software engineering and account management. Her expertise spans customer support, DevOps, and technical account management.
Background in Customer Support
Emily has a solid background in customer support, having worked as a Senior Customer Support Associate at DocSend. She also served as a Customer Support Associate at the same company, where she developed skills in addressing customer inquiries and resolving issues. Her experience in customer-facing roles has contributed to her ability to enhance customer experiences in her current position.
Personal Interests
Outside of her professional life, Emily Greco has various personal interests. She is a buffalo wing enthusiast and enjoys baking. Additionally, she is a fan of video games and enjoys crafting. Emily is also known for her love of reading and has a fondness for fluffy animals, often expressing her willingness to pet any such creature.