Kirsten Vonck
About Kirsten Vonck
Kirsten Vonck serves as the Head of Customer Success at mabl, bringing extensive experience in customer success management from her previous roles at Hi Marley and CloudHealth by VMware. She holds a Bachelor of Arts in Psychology and Political Science from Quinnipiac University and has a strategic focus on enhancing customer relationships within the SaaS industry.
Current Role at mabl
Kirsten Vonck serves as the Head of Customer Success at mabl, a position she has held since 2023. In this role, she focuses on developing and implementing strategies to enhance customer relationships and ensure the scalability of customer success initiatives. Her expertise in quality assurance automation within the SaaS industry supports her efforts to drive customer satisfaction and retention.
Previous Experience at Hi Marley
Prior to her current role, Kirsten worked at Hi Marley as a Senior Customer Success Manager from 2021 to 2022. During her tenure, she contributed to the development of customer success strategies and maintained strong relationships with clients in the Boston, Massachusetts area.
Career Background in Customer Success
Kirsten has extensive experience in customer success roles across various organizations. She served as the Enterprise Customer Success Lead at mabl from 2022 to 2023 and held positions at CloudHealth by VMware, where she worked as a Senior Corporate Account Manager and Corporate Account Manager from 2019 to 2021 and 2017 to 2019, respectively. Her background includes managing client accounts and ensuring customer satisfaction.
Educational Background
Kirsten earned a Bachelor of Arts (B.A.) degree in Psychology and Political Science from Quinnipiac University, where she studied from 2003 to 2013. Her education provided a foundation for her career in customer success and mental health, including roles at Yale University School of Medicine as a Clinical Research Associate and Research Intern.
Personal Interests
Outside of her professional endeavors, Kirsten is a Bernese mountain dog mom and enjoys spending time at the beach. She is also an avid traveler and bookworm, reflecting her diverse interests and commitment to personal growth.