Priyanka D.
About Priyanka D.
Priyanka D. is an Enterprise Customer Success Manager with extensive experience in customer success roles across various companies in the technology sector. She has a strong background in testing methodologies and AI-based test automation tools, and she holds a Master's degree in Management Information Systems from the University of Houston-Clear Lake.
Work at mabl
Currently, Priyanka D. serves as an Enterprise Customer Success Manager at mabl, a position she has held since 2022. In this role, she focuses on enhancing customer success strategies and ensuring client satisfaction with mabl's AI-based test automation tools. Her responsibilities include conducting business review presentations and applying her expertise in customer-centric roles to strengthen customer relationships.
Previous Experience in Customer Success
Prior to her current role, Priyanka D. worked at Testim.io as a Customer Success Manager from 2021 to 2022. She also held the position of Customer Success Escalations Manager at Functionize from 2018 to 2020. In both roles, she utilized her skills in functional and API testing to address customer needs and improve service delivery. Additionally, she worked as a Professional Services Consultant at priint Group for 9 months in 2018.
Educational Background
Priyanka D. earned her Master's degree in Management Information Systems from the University of Houston-Clear Lake, completing her studies from 2016 to 2017. She also holds a Bachelor of Engineering (BE) in Biotechnology from Visvesvaraya Technological University, which she obtained from 2008 to 2012. Her educational background provides a strong foundation for her roles in technology and customer success.
Technical Skills and Expertise
Priyanka D. possesses a range of technical skills relevant to her roles in customer success and technology. She has expertise in AI-based test automation tools, including mabl, Tricentis - Testim, and Functionize. Her knowledge extends to SDLC and Agile methodologies, as well as foundational skills in HTML/CSS and JavaScript. Additionally, she has experience with SaaS and cloud applications, enhancing her ability to support customers effectively.
Professional Development and Leadership
Priyanka D. has developed strong public speaking and leadership skills, particularly in the context of customer success and professional services. She is experienced in conducting business review presentations, which play a crucial role in enhancing customer relationships. Her background in CI/CD and DevOps practices further supports her ability to lead initiatives that drive customer success.