Rowland Hill
About Rowland Hill
Rowland Hill is the TAM Team Lead at mabl, where he has worked since 2023. He has held various roles in customer success and account management across several companies, including Oracle, General Assembly, and Dell.
Current Role at mabl
Rowland Hill currently serves as the TAM Team Lead at mabl, a position he has held since 2023. In this role, he is responsible for leading the Technical Account Management team, focusing on enhancing customer success and satisfaction. His experience at mabl includes a previous role as a Technical Account Manager from 2022 to 2023, where he contributed to customer support and technical solutions in Boston, Massachusetts.
Previous Experience at mabl
Before becoming the TAM Team Lead, Rowland Hill worked at mabl as a Customer Success professional from 2020 to 2022. His responsibilities included ensuring client satisfaction and facilitating successful product adoption. His tenure at mabl has provided him with a comprehensive understanding of customer needs and technical solutions within the software industry.
Professional Background
Rowland Hill has a diverse professional background, having worked in various roles across multiple companies. He served as a Technology Account Manager at Oracle from 2015 to 2017 and as a Senior Customer Success Manager at Acquia from 2019 to 2020. His earlier roles include positions at Dell as an Account Manager and at General Assembly as a Web Developer, showcasing his versatility in both technical and customer-facing roles.
Education and Certifications
Rowland Hill studied at Centre College, where he earned a Bachelor's degree in Music Theory and Composition from 2002 to 2006. He also attended General Assembly, completing a Web Development Immersive program in 2017, which equipped him with essential web development skills and a certificate in the field.
Interests and Personal Insights
In addition to his professional pursuits, Rowland Hill has personal interests that reflect his personality. He is known as a Star Wars enthusiast and a Beatlemaniac, indicating a passion for popular culture. His focus on helping people is evident in his career choices, emphasizing customer success and support throughout his professional journey.