Sarah Hume
About Sarah Hume
Sarah Hume serves as the Head of Customer Success at MacroHealth in Ontario, Canada, where she has worked since 2019. With a background in client services and strategic partnerships, she has over two decades of experience in the healthcare and travel insurance sectors.
Work at MacroHealth
Sarah Hume has served as the Head of Customer Success at MacroHealth since 2019. In this role, she focuses on enhancing customer relationships and ensuring satisfaction within the healthcare sector. Her responsibilities include developing strategies to improve client engagement and support, leveraging her extensive background in client services and strategic partnerships.
Previous Experience in Client Services
Prior to her current position, Sarah Hume worked at Allianz Partners as the Director of Client Services Canada from 2012 to 2016. She then advanced to the role of Vice President of Strategic Partnerships at Allianz Partners from 2016 to 2019. Her experience in these roles involved managing client relationships and developing strategic initiatives to enhance service delivery.
Background in Business Development
Sarah Hume has a background in business development, having worked as a Business Development Manager at Research In Motion from 2010 to 2012. This role contributed to her skill set in fostering partnerships and understanding market dynamics, which are essential in her current position in health analytics.
Education and Expertise
Sarah Hume earned her Bachelor of Arts degree in Political Science and Business from Wilfrid Laurier University, studying from 1993 to 1997. Her educational background supports her expertise in strategic planning and product management, which are vital for optimizing health service markets.
Experience in Travel Insurance
Sarah Hume has extensive experience in the travel insurance industry, having worked at Mondial Assistance (formerly World Access Canada) as Director of Client Services Canada from 1999 to 2010. This experience complements her current role in health analytics and technology, providing her with a unique perspective on customer needs and service optimization.