Stephen Hughes
About Stephen Hughes
Stephen Hughes serves as the Senior Director of Customer Success at CareCru Inc., where he focuses on enhancing patient experience through innovative support solutions. With over 20 years of experience in customer support leadership, he has a proven track record of building partnerships and integrating AI technology into support processes.
Current Role at CareCru Inc.
Stephen Hughes serves as the Senior Director of Customer Success at CareCru Inc. since 2019. In this role, he focuses on enhancing customer experiences and treatment acceptance through innovative support solutions. Hughes has been instrumental in integrating AI technology into customer support processes, which has improved the efficiency of dental practice management.
Previous Experience in Customer Support
Hughes has over 20 years of experience in leading support organizations. He has held various roles, including Director of Global Customer Success and Support at CA Technologies from 2013 to 2019, and Director of Global Technical Support at CA API Management from 2008 to 2013. His experience includes recruiting, motivating, and training management and technical professionals in the customer support field.
Educational Background
Hughes studied at Vancouver College from 1985 to 1990, completing a five-year program. He also attended CDI College in 1993, although the duration of his studies there was less than a month.
Early Career and Technical Support Roles
Hughes began his career as a Network Support Analyst at the Vancouver Police Department from 1996 to 2000. He later worked as a System Support Engineer at CDC Software from 2000 to 2003, and as a Technical Support Analyst at Oracle from 2004 to 2005. His roles have consistently involved technical support and customer engagement.
Focus on Patient Experience
Hughes has a strong focus on improving patient experience and treatment acceptance. His approach emphasizes innovative support solutions that enhance customer satisfaction and engagement. He has a proven track record of building lasting partnerships with customers to maximize the value of purchased products.