Adrian Ionut Doljescu
About Adrian Ionut Doljescu
Adrian Ionut Doljescu is a Datacenter Technician at MacStadium in County Dublin, Ireland, where he has worked since 2019. He specializes in data center infrastructure, customer support, and hardware troubleshooting, with a background in sales and customer service management.
Work at MacStadium
Adrian Ionut Doljescu has been employed at MacStadium as a Datacenter Technician since 2019. His role involves providing customer support across multiple enterprises, utilizing a ticketing system, phone, and live chat to ensure 24/7 service. He participates in the physical build-out of data center infrastructure, which includes tasks such as rack and stack assembly and installation. Additionally, he is responsible for deploying servers into the data center environment and managing Layer 1 network infrastructure tasks.
Education and Expertise
Adrian studied at IBAT College Dublin, where he completed a program in Sales and Customer Service Management from 2015 to 2016. His education has equipped him with skills relevant to customer interaction and support. He has developed expertise in various technical areas, including hardware and software troubleshooting, network configuration, and operating system configurations across multiple platforms, including Windows, Apple OS, Linux, and ESXi.
Background in Technical Support
Before joining MacStadium, Adrian worked at Compu b, an Apple Premium Reseller, as an Apple Senior ACMT, ACIT, and ACSP Certified Technician in Helpdesk Support from 2015 to 2019. In this role, he provided technical support and handled customer inquiries related to Apple products. His experience also includes working as a Barista at Insomnia Coffee Company from 2014 to 2015, where he developed customer service skills.
Technical Skills and Responsibilities
Adrian's technical responsibilities include installing low voltage Cat5/Cat6/Fiber cables and performing necessary infrastructure testing, labeling, and documentation. He provides remote hands service to troubleshoot hardware malfunctions for Apple Mac Mini/Pro and HP blade Gen6-9 systems. His skills extend to conducting hardware and software upgrades, managing inventory using NetSuite, and utilizing Jira software for ticketing management.
Infrastructure Management and Tools
Adrian utilizes Sunbird remote data center infrastructure management software for tasks such as rack integration, switch port configuration, and temperature monitoring. He also employs basic VMware skills in his daily operations. His role involves conducting audits, managing bench stocks, and handling general network configuration tasks, including IPv4 addressing, subnetting, gateways, and DNS.