Brian Payne
About Brian Payne
Brian Payne is a Data Center Technician currently employed at MacStadium in Atlanta, Georgia. He has a background in customer service and technical support, having previously worked at Cloud 9 Software and OpenSpan, now Pegasystems.
Work at MacStadium
Brian Payne has been employed at MacStadium as a Data Center Technician since 2020. In this role, he is responsible for maintaining and managing data center operations. His work involves ensuring the reliability and efficiency of the data center infrastructure, which is critical for supporting MacStadium's cloud services. He has accumulated four years of experience in this position, contributing to the company's commitment to providing high-quality cloud solutions.
Previous Experience at Cloud 9 Software
Prior to his current role, Brian worked at Cloud 9 Software as a Customer Service Representative from 2018 to 2020. During his two years in this position, he developed skills in customer interaction and support. His experience in a customer-facing role helped him transition to more technical responsibilities in his subsequent position at MacStadium.
Technical Support Engineering Background
Brian has a background in technical support engineering, having worked at OpenSpan, now known as Pegasystems, from 2012 to 2017. Over five years, he gained valuable experience in troubleshooting and resolving technical issues, which has been beneficial in his current role at MacStadium. This experience provided him with a solid foundation in technical problem-solving and customer support.
Education and Expertise
Brian studied at Kennesaw State University from 2010 to 2017, focusing on Computer and Information Systems Security/Information Assurance. He achieved a degree in General Studies during this time. His education has equipped him with knowledge and skills relevant to his roles in technical support and data center operations.
Customer-Facing Role at Shoe Carnival, Inc.
In 2017, Brian worked as a Mic Person at Shoe Carnival, Inc. for four months. This role involved direct interaction with customers, showcasing his communication skills. His experience in this position contributed to his ability to engage effectively with clients in his later roles.