Madeline Berry
About Madeline Berry
Madeline Berry is a Senior Customer Success Manager at MacStadium, where she provides technical solutions and support to enhance customer satisfaction with cloud-based Mac infrastructure. With a background in managing complex customer portfolios, she is dedicated to helping clients achieve their goals and maximize the value of MacStadium's offerings.
Work at MacStadium
Madeline Berry currently serves as a Senior Customer Success Manager at MacStadium, a position she has held since 2021. In this role, she focuses on providing technical solutions and support to enhance customer satisfaction with the company's cloud-based Mac infrastructure solutions. Prior to this, she worked as a Technical Account Manager at MacStadium from 2020 to 2021, and as a Customer Support Technician from 2017 to 2019. Her experience at MacStadium has involved managing complex customer portfolios and developing strategies for retention and expansion.
Education and Expertise
Madeline Berry earned a Bachelor of Science degree in Computer Systems Engineering from Howard University, where she studied from 1989 to 1994. Her educational background has equipped her with the technical knowledge necessary for her roles in customer success and technical support. Additionally, she holds two Customer Success Manager certifications from Gainsight, further enhancing her expertise in customer relationship management and support.
Background
Before joining MacStadium, Madeline Berry worked at Howard University as a Lead Macintosh Analyst for 17 years, from 1994 to 2011. This role involved overseeing Macintosh systems and providing technical support within the university environment. Her extensive experience in technical support and customer service has contributed to her current success in managing customer relationships at MacStadium.
Achievements
Throughout her career, Madeline Berry has demonstrated a commitment to helping customers achieve their goals and maximize the value of MacStadium's offerings. She conducts presentations and business reviews with customers to ensure alignment with their objectives, showcasing her dedication to customer success. Her ability to manage complex customer portfolios and develop effective strategies has been a key aspect of her professional achievements.