Prakash Karthikeyan
About Prakash Karthikeyan
Prakash Karthikeyan serves as the Head of Onboarding, Digital Experience Management, and Customer Success at Mad Street Den, where he has worked since 2022. He has extensive experience in customer onboarding and engagement, having held various roles at Mad Street Den and RediSolve Software Pvt. Ltd., and possesses strong negotiation and communication skills.
Current Role at Mad Street Den
Prakash Karthikeyan serves as the Head of Onboarding, Digital Experience Management, and Customer Success at Mad Street Den. He has held this position since 2022, contributing to the company's efforts in enhancing customer experiences and managing onboarding processes. His role involves overseeing the entire customer life cycle and implementing strategies to improve customer satisfaction.
Previous Experience at Mad Street Den
Prakash Karthikeyan has a history of working at Mad Street Den in various capacities. He started as a Program Associate in the Program Management Office from 2018 to 2019. He then progressed to the role of Customer Onboarding and Engagement Manager, Customer Success, from 2019 to 2021, and later served as Senior Customer Onboarding Manager, Customer Success, from 2021 to 2022. His tenure at Mad Street Den spans over three years, during which he gained extensive experience in customer onboarding and engagement.
Experience at RediSolve Software Pvt. Ltd.
Before joining Mad Street Den, Prakash Karthikeyan worked at RediSolve Software Pvt. Ltd. He held the position of Team Lead from 2013 to 2017, where he managed team operations and project delivery. Following this role, he served as a Process Trainer from 2017 to 2018, focusing on training and developing team members to enhance their skills and performance.
Education and Expertise
Prakash Karthikeyan has a strong educational background. He studied Software Engineering at Vellore Institute of Technology, earning his MSc from 2008 to 2013. He later pursued International Business at the National College of Ireland, completing his MSc from 2022 to 2023. His academic achievements complement his expertise in managing customer life cycles and working with cross-functional teams.
Skills and Professional Attributes
Prakash Karthikeyan is recognized for his negotiation skills and effective communication abilities. He excels in building relationships and fostering collaboration among team members. His flexible approach and hardworking nature contribute to his success in managing customer experiences and enhancing satisfaction across various projects.