Sasi Kumar Ravindran
About Sasi Kumar Ravindran
Sasi Kumar Ravindran serves as the Director of Technical Support at Mad Street Den, where he focuses on enhancing the effectiveness of technical support functions. He has extensive experience in cloud technologies and has previously held significant roles in technical support and operations management.
Current Role at Mad Street Den
Sasi Kumar Ravindran serves as the Director of Technical Support at Mad Street Den, a position he has held since 2021. In this role, he focuses on developing and implementing practices that measure the effectiveness and performance of technical support functions. His leadership is directed towards enhancing operational proficiency through the development and implementation of applications.
Previous Experience in Technical Support
Prior to his current role, Sasi Kumar worked at Qube Cinema Technologies Pvt Ltd, formerly known as Real Image Media Technologies Pvt Ltd, as the Head of Technical Support from 2009 to 2021. He also held positions as Regional Operation Lead and Transition Manager in 2009 for six months each, focusing on operations in India and the EEMEA region, respectively.
Education and Qualifications
Sasi Kumar Ravindran studied at Annamalai University, where he earned a Master of Business Administration (MBA) with a focus on Information Systems. He also completed his Bachelor of Engineering at the PG Center in Kolar, achieving his degree in 1999.
Expertise in Cloud Technologies
Sasi Kumar is recognized for his expertise in various cloud technologies, including AWS, Azure, Google Cloud, IT Infrastructure Management, and Cloud Security. His knowledge in these areas supports his ability to partner with business units to interpret and transform business requirements into effective technology solutions.
Skills in Bridging Business and Technology
Sasi Kumar has extensive experience in bridging gaps between business development, customers, and software development teams. His proven track record demonstrates his capability to align technical support functions with business objectives, ensuring that technology solutions effectively meet organizational needs.