Umashankar Surendrababu
About Umashankar Surendrababu
Umashankar Surendrababu serves as the Vice President of Customer Success & Growth at Mad Street Den, where he has worked since 2023. He has extensive experience in customer success and client engagement, having held various leadership roles at Mad Street Den and Mobius Knowledge Services over the past two decades.
Current Role at Mad Street Den
Umashankar Surendrababu serves as the Vice President of Customer Success & Growth at Mad Street Den. He has held this position since 2023, contributing to the company's strategic initiatives in the New York City Metropolitan Area. His role focuses on enhancing customer satisfaction and driving growth through effective customer engagement strategies.
Previous Experience at Mad Street Den
Umashankar has a significant history with Mad Street Den, having previously worked in various roles. He was the Assistant Vice President of Customer Success from 2022 to 2023, and prior to that, he served as the Head of Customer Engagement and Advocacy from 2020 to 2021. He also held the position of Senior Manager, Customer Success from 2019 to 2020, and Director of Customer Success from 2021 to 2022.
Experience at Mobius Knowledge Services
Umashankar's career includes extensive experience at Mobius Knowledge Services. He worked there from 2002 to 2019, holding several key positions, including Senior Manager, Director of Financial Services, Director of Online Retail Practice, Director of Client Engagement, and Vice President of Client Partner and North America Operations. His tenure at Mobius Knowledge Services spanned 17 years, during which he managed profit centers and directed large multi-functional teams.
Education and Expertise
Umashankar holds an MBA in Finance, Marketing, and Strategy from XLRI Jamshedpur, which he completed in 2008. He also earned a Bachelor of Engineering in Electronics and Instrumentation from Hindustan College, Chennai, in 1999. His expertise includes strategic partnerships, solutions selling, and managing large-scale automated content curation projects, as well as collaborating with CXOs of Fortune 1000 companies to enhance return on investment through Intelligent Automation.