Annie Heath
About Annie Heath
Annie Heath is the User Centred Design Principal at Made Tech in London, with extensive experience in digital design and user research across various councils in the UK.
Title
Annie Heath holds the position of User Centred Design Principal at Made Tech, located in London, England, United Kingdom.
Professional Experience at Made Tech
Annie Heath serves as the User Centred Design Principal at Made Tech. Based in London, England, her role involves promoting and implementing user-centred design practices to enhance digital service delivery. Her expertise in business process improvement and digital delivery helps achieve the firm's objectives effectively.
Professional Experience at Croydon Council
From 2019 to 2022, Annie Heath worked at Croydon Council. During her tenure, she held roles as both the Digital Design Manager and the User Centred Design Lead within the Croydon Digital Service. Her primary focus was on improving service delivery through the effective use of customer insight and evidence-based analysis.
Professional Experience at Brighton & Hove City Council
Annie Heath has an extensive background at Brighton & Hove City Council, where she worked from 2009 to 2019. She held multiple roles, including Product Manager for the Digital First Programme, Product Owner for the 'My Account Project' within the Customer First In A Digital Age Programme, User Researcher and Business Customer Analyst, and Website & Social Media Officer for Housing. Her responsibilities spanned across various digital initiatives and customer-focused projects.
Educational Background
Annie Heath completed her Bachelor of Science (BSc) in Social Sciences, Sociology & Social Psychology from the University of Bradford, studying from 1992 to 1995. Prior to that, she attended Folkestone School for Girls from 1985 to 1992. Her academic background laid the foundation for her expertise in user research, evidence, and analysis.