Thomas Duffield
About Thomas Duffield
Thomas Duffield is a Talent Coordinator at Made Tech with a background in talent acquisition and customer support.
Current Role at Made Tech
Thomas Duffield serves as the Talent Coordinator at Made Tech. In this role, he plays a crucial part in managing the recruitment and talent acquisition processes for the company. His responsibilities include identifying potential candidates, coordinating interviews, and ensuring a smooth onboarding process for new hires. His expertise in talent coordination ensures that Made Tech attracts and retains top talent in the industry.
Experience at BT
Thomas Duffield worked at BT as a Talent Acquisition Operations Support from 2021 to 2022 in South Shields, England. During his 8-month tenure, he implemented a fast-track scheme specifically for Ukrainian refugees to secure roles within the company. Additionally, he developed and delivered training materials aimed at improving the efficiency and effectiveness of the talent acquisition process. Thomas also served as a dedicated single point of contact for multiple corporate accounts, significantly enhancing trust and communication with external stakeholders. He identified and implemented changes to the BT UK referral process, which resulted in a notable reduction in queries and escalations to senior management.
Previous Role at EE
From 2018 to 2021, Thomas Duffield worked as a Retail Customer Care Lead at EE in Manchester, United Kingdom. Over his three years in this role, he managed customer care activities and helped improve the overall customer experience. His responsibilities included leading a team, handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
Educational Background
Thomas Duffield holds a BA Hons in Events Management, which he earned from The Manchester Metropolitan University, where he studied Meeting and Event Planning from 2013 to 2017. Prior to that, he studied at Newcastle College from 2010 to 2013, achieving a Level 3 Extended Diploma in I.T. His academic background in both events management and information technology contributes to his strong analytical and organizational skills.
Early Career
Thomas Duffield began his career as a Sales Assistant at Boost Juice Bars UK, where he worked from 2016 to 2017 in Manchester, United Kingdom. Following this, he joined Convergys as a Customer Support Agent from 2017 to 2018. These early roles helped him develop essential customer service skills and provided a solid foundation for his subsequent positions in talent acquisition and customer care.