Viola B.
About Viola B.
Viola B. serves as the Head of Customer Support at Maergo, a position she has held since 2021. She has prior experience in revenue operations and fraud analytics from her roles at EasyPost and Yelp.
Current Role at Maergo
Viola B. serves as the Head of Customer Support at Maergo, a position she has held since 2021. In this role, she is responsible for overseeing customer support operations, ensuring that clients receive effective assistance and solutions to their inquiries. Her leadership in this capacity contributes to enhancing customer satisfaction and streamlining support processes.
Previous Experience at EasyPost
Prior to her current role, Viola B. worked at EasyPost as the Revenue Operations Lead from 2019 to 2020. In this position, she focused on optimizing revenue processes and enhancing operational efficiency. Her experience at EasyPost provided her with valuable insights into revenue management and operational strategies.
Experience at Yelp
Viola B. has significant experience from her time at Yelp, where she held multiple roles. She worked as a Fraud Analytics Senior Technical Lead from 2018 to 2019, and prior to that, she served as a Fraud Analytics Manager from 2016 to 2018. In these roles, she was involved in analyzing fraud patterns and developing strategies to mitigate risks, contributing to the overall security and integrity of the platform.
Education at University of California, Santa Cruz
Viola B. studied at the University of California, Santa Cruz. Her education provided her with a strong foundation that supports her professional endeavors in customer support and analytics. The skills and knowledge gained during her studies have been instrumental in her career development.