Olivia Jones
About Olivia Jones
Olivia Jones serves as the Senior Director of Customer Success at Maestro.io and is the founder of 118 West Management. With a strong background in customer success and marketing, she has held various roles in the industry since 2008, including positions at Vudu and Buffalo Wild Wings.
Work at Maestro
Currently, Olivia Jones serves as the Senior Director of Customer Success at Maestro.io, a role she has held since 2022 in Los Angeles, California. Prior to this position, she worked her way up within the company, starting as an Advisor from 2020 to 2021, followed by a role as Senior Customer Success Manager, Enterprise for five months in 2021. She then transitioned to the Director of Customer Success, where she worked for six months before assuming her current title. Her career at Maestro.io reflects her expertise in customer success and relationship management.
Background
Olivia Jones has a diverse professional background, having founded 118 West Management in 2010, where she has been actively involved for 14 years. Additionally, she co-founded Potato Hole in 2020. Before her tenure at Maestro.io, she worked at Vudu - Movies & TV, where she held positions as District Training Manager and Product Training Coordinator from 2008 to 2010. Her experience spans various roles that emphasize training, management, and customer success.
Education and Expertise
Olivia Jones holds a Master of Business Administration (M.B.A.) from UCLA Anderson School of Management, which she completed from 2014 to 2017. She also earned a Bachelor of Arts degree with a double major in World Arts and Cultures and Spanish from the University of California, Los Angeles, from 2003 to 2007. Her educational background supports her entrepreneurial mindset and expertise in managing projects within the recording and television industries.
Achievements
Throughout her career, Olivia Jones has demonstrated a strong ability to leverage partnerships within the recording industry to meet both creative and business objectives. She has a proven track record in managing various projects and synthesizing information across multiple partners, which has contributed to her success in customer success roles. Her focus on relationship building and long-term sustainability is evident in her professional endeavors.