Donna Laning, MBA
About Donna Laning, MBA
Donna Laning, MBA, serves as the CRM Business Analyst Lead at Magellan Rx Management, where she has worked since 2021. She has a diverse professional background, including roles in claims administration, business analysis, and sales management across several industries.
Current Role at Magellan Rx Management
Donna Laning serves as the CRM Business Analyst Lead at Magellan Rx Management, a position she has held since 2021. In this role, she focuses on customer relationship management and analytics, leveraging her extensive background in business analysis to enhance processes and drive innovation. Her responsibilities include identifying opportunities for process improvement and implementing solutions that align with the organization's strategic goals.
Previous Experience at The Hartford
Prior to her current role, Donna worked at The Hartford as a Workers' Compensation Claims Administrator from 2005 to 2007. During her two years in this position, she managed claims processes and provided support to clients, gaining valuable experience in claims administration and customer service.
Professional Background in Business Analysis
Donna has a diverse professional background, including a role as a Business Analyst in Promotional Programs Management at Bristol-Myers Squibb from 2016 to 2018. She contributed to systems and analytics, focusing on promotional strategies and data-driven decision-making. Additionally, she worked at AmeriHealth Administrators as a Multi-Lines Claims Adjustor from 2007 to 2009 and at ExamWorks as a Regional Sales Manager from 2010 to 2015.
Educational Qualifications
Donna holds a Master of Business Administration (MBA) with a focus on Project Management from Capella University. She also earned a Bachelor's degree in Marketing with a Concentration in Entertainment Management from Johnson & Wales University. Her educational background supports her expertise in business analysis and project management.
Expertise in Process Improvement and Problem Solving
Throughout her career, Donna has demonstrated a strong focus on process improvement and innovation. She possesses expertise in solving complex problems across various industries, including experience in the aerospace sector as a government contractor. Her analytical skills and strategic approach enable her to deliver effective solutions in her professional roles.