Tom Ptashnik
About Tom Ptashnik
Tom Ptashnik is the Sr. Director of Continuous Improvement at Magellan Rx Management, with extensive experience in process development and workflow improvements. He has held various leadership roles in notable companies such as PricewaterhouseCoopers, Accenture, and IBM, and possesses a strong background in aligning business needs with technology solutions.
Current Role at Magellan Rx Management
Tom Ptashnik serves as the Sr. Director of Continuous Improvement at Magellan Rx Management, a position he has held since 2021. In this role, he focuses on enhancing operational efficiencies and implementing process improvements within the organization. His responsibilities include overseeing initiatives that drive workflow enhancements and contribute to the overall performance of the company.
Previous Experience at PricewaterhouseCoopers
Before his current role, Tom Ptashnik worked at PricewaterhouseCoopers (PwC) as a Principal Consultant in the CRM Practice from 1999 to 2002. During his three years at PwC, he contributed to various projects aimed at improving customer relationship management strategies for clients, leveraging his expertise in aligning business needs with technology solutions.
Education and Expertise
Tom Ptashnik holds a Bachelor of Arts degree from the University of South Florida and an MBA with Honors from Nova Southeastern University. His educational background complements his extensive professional experience, particularly in process development and workflow improvements for large-scale enterprise solutions. He possesses expertise in CRM systems, telephony, and AI decisioning systems.
Career History at NASCO
Tom Ptashnik has held multiple positions at NASCO, including Director of Consumer Strategy and Business Process Management from 2015 to 2020 and Product Owner Director for 11 months in 2020. His roles involved leading strategic initiatives and managing consumer-focused projects aimed at enhancing customer service operations.
Experience in the Healthcare Industry
With over 12 years of experience in the healthcare industry, Tom Ptashnik has focused on customer service operations. His work has involved aligning business strategies with technology solutions to improve service delivery and operational efficiency in healthcare settings.