Troy Lannoo
About Troy Lannoo
Troy Lannoo serves as the Director of Account Management at Magellan Rx Management, where he oversees customer accounts with a focus on client satisfaction and sales growth. He has over a decade of experience in managing business-to-business relationships in the pharmaceutical and health and wellness sectors.
Current Role at Magellan Rx Management
Troy Lannoo serves as the Director of Account Management at Magellan Rx Management since 2018. In this role, he is responsible for the overall management of customer accounts. His focus includes enhancing client satisfaction, improving retention rates, driving sales growth, and ensuring profitability. Lannoo's extensive experience in account management positions him to effectively lead initiatives that foster strong client relationships and business success.
Previous Experience in Account Management
Before his current position, Troy Lannoo held various roles in account management. He worked at Magellan Rx Management as a Senior Account Executive from 2016 to 2018. Prior to that, he was the Director of Strategic Accounts at WebMD Health Services from 2014 to 2016 in the Dallas/Fort Worth Area. His earlier positions at CVS Health included Strategic Account Executive, Account Executive, and Associate Account Manager, spanning from 2005 to 2014. This diverse background has equipped him with a comprehensive understanding of client needs in the health and wellness industry.
Educational Background
Troy Lannoo earned a Master of Business Administration (M.B.A.) from the University of Phoenix, completing his studies from 2011 to 2013. He also holds a Bachelor's degree with a double major in Marketing and Management from Illinois State University, where he studied from 2001 to 2005. His educational qualifications support his expertise in strategic account management and business operations.
Skills and Competencies
Troy Lannoo is recognized for his persuasive communication skills and well-developed presentation abilities. He possesses strong critical thinking skills and is adept at building consensus among stakeholders. His expertise includes implementing strategic account management initiatives that enhance customer relationships. Lannoo has a proven track record of managing multimillion-dollar business-to-business relationships within the pharmaceutical and health and wellness sectors.