China Mae Plugio
About China Mae Plugio
China Mae Plugio is a Sourcing Specialist with extensive experience in customer service and sourcing roles across various companies in the Philippines. She holds a Bachelor's degree in Information Technology from Central Philippine State University and has developed skills in lead generation, customer relationship management, and multimedia design.
Work at Magic
Currently, China Mae Plugio serves as a Sourcing Specialist at Magic, Inc. She has been in this role since 2022. In her position, she utilizes her extensive experience in customer service and sourcing to support the company's operations. Her responsibilities include generating leads through various channels, which enhances the company's outreach and client engagement.
Previous Employment Experience
Before joining Magic, China Mae Plugio held several positions that contributed to her expertise in sourcing and customer service. She worked at ServiceFirst Call Center & BPO as a Sourcing Specialist for 10 months in 2022 and previously as a Sourcing Assistant for 2 years from 2020 to 2022. Additionally, she served as an Executive Virtual Assistant at Virtudesk for 3 months in 2020 and as an Encoder at iQor for 9 months from 2019 to 2020. Her career began as a Customer Service Representative at TeleTech Philippines, where she worked for 1 year from 2018 to 2019.
Education and Expertise
China Mae Plugio earned her Bachelor's degree in Information Technology from Central Philippine State University in Kabankalan City, Negros Occidental, completing her studies from 2014 to 2018. Her educational background complements her professional experience, particularly in customer relationship management and digital lead generation. She also possesses skills in calendar and database management, as well as video and photo design for advertisements.
Customer Service Background
China Mae Plugio has a strong foundation in customer service, having worked across various domains, including technical support, sales, and billing. Her roles at TeleTech Philippines and ServiceFirst Call Center & BPO allowed her to develop her customer interaction skills and knowledge in managing client relationships effectively. This background supports her current responsibilities in sourcing and client engagement.