K Anne Malabanan
About K Anne Malabanan
K Anne Malabanan is an Outbound SDR Manager at Magic, where she has worked since 2023. She has extensive experience in sales and client management, having previously held positions at Offshore Business Processing Pty Ltd, Safari Micro, and SupplyWise.
Current Role as Outbound SDR Manager
K Anne Malabanan currently serves as the Outbound SDR Manager at Magic, a position she has held since 2023. In this role, she oversees the outbound sales development team, focusing on enhancing sales strategies and team performance. Her responsibilities include facilitating training and onboarding for new sales representatives, ensuring they integrate smoothly into the team and align with performance expectations. She also plays a critical role in addressing client concerns related to sales representatives' performance, thereby contributing to overall client satisfaction.
Previous Experience at Magic
Before her current position, K Anne Malabanan worked at Magic as an Outbound Sales Representative for three months in 2022. During her time in this role, she was responsible for engaging potential clients and generating leads. Her experience at Magic laid the groundwork for her advancement to the managerial position, where she now applies her knowledge of sales processes and client interactions.
Professional Background in Sales and Marketing
K Anne Malabanan has a diverse background in sales and marketing, having worked in various roles prior to her current position. She served as a Sales Executive at Offshore Business Processing Pty Ltd from 2016 to 2022, where she gained six years of experience in sales operations. Additionally, she worked as a Business Development Specialist at Safari Micro for four months in 2022 and as a Marketing and Lead Generation Specialist at SupplyWise for one year. These roles equipped her with skills in client communication, lead generation, and sales strategy development.
Educational Background in Broadcast Communication
K Anne Malabanan studied at the Polytechnic University of the Philippines, where she earned a Bachelor of Arts degree in Broadcast Communication from 2008 to 2012. This educational background provided her with foundational skills in communication and media, which she has applied throughout her career in sales and client relations.
Technical Skills and Problem Solving
In her professional roles, K Anne Malabanan has developed strong technical skills, particularly in troubleshooting issues related to payment systems and software applications such as CRMs and Dialers. She coordinates closely with various departments, including CRM and ARM, to resolve client-related concerns and ensure seamless operations. Her ability to provide feedback for sales representatives' rematching further contributes to optimizing team configurations and enhancing overall performance.