Sue Hambly
About Sue Hambly
Sue Hambly is a Senior Customer Success Manager at Magnus Technologies, where she has worked since 2022. She has over 30 years of experience in customer service and administration, with a background in business administration from Durham College.
Work at Magnus Technologies
Sue Hambly currently serves as a Senior Customer Success Manager at Magnus Technologies, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products and services. Prior to her current position, she worked as a Customer Support Representative at Magnus Technologies from 2021 to 2022, where she gained valuable insights into customer needs and support processes.
Education and Expertise
Sue Hambly completed her education at Paul Dwyer High School in Oshawa, Ontario, before pursuing further studies at Durham College. There, she focused on Business Administration and Management, General. Her educational background has equipped her with a solid foundation in business principles, which she applies in her professional roles.
Background
Sue Hambly has extensive experience in customer service and support roles across various industries. Her career spans several decades, beginning at Drug Trading Co Limited, where she worked for 17 years as a Retail Support Team Lead in the Customer Service Corporate Brands Department. She then transitioned to Dryvit Systems Canada, serving in multiple capacities for 16 years, including Pricing Specialist and Inventory Control. Her diverse career path reflects her adaptability and commitment to continuous learning.
Previous Employment Experience
Before joining Magnus Technologies, Sue Hambly worked at Mackie Moving Systems as a Customer Service Representative from 2019 to 2021. Her responsibilities included managing customer inquiries and ensuring a high level of service. Additionally, her role at Dryvit Systems Canada involved various administrative duties and inventory management, contributing to her comprehensive skill set in customer service and operational support.
Skills and Competencies
Sue Hambly possesses a diverse skill set that includes sales reporting, cost reports, and month-end reconciliation. Her experience in issuing statements and handling administrative tasks further enhances her capabilities in customer success management. She demonstrates a strong willingness to learn and adapt, which has been a consistent theme throughout her career.