Bozhena Tikhonova
About Bozhena Tikhonova
Bozhena Tikhonova is a Client Service Manager at Mail.ru Group, where she has worked since 2019. She holds a Bachelor's and a Master's degree in Management from the National Research University – Higher School of Economics and has participated in international student exchange programs in Italy and Austria.
Work at Mail.ru Group
Bozhena Tikhonova has been employed at Mail.ru Group as a Client Service Manager since 2019. In this role, she is responsible for managing client relationships and ensuring high levels of customer satisfaction. Her position involves coordinating with various teams to deliver services that meet client needs. She has accumulated over five years of experience in this role while based in Moscow, Russian Federation.
Education and Expertise
Bozhena Tikhonova holds a Bachelor's degree in Management from the National Research University – Higher School of Economics, which she completed from 2009 to 2013. She further pursued her education at the same institution, earning a Master's degree in Global Business from 2013 to 2015. Additionally, she participated in international student exchange programs at both Università degli Studi di Bergamo in Italy and Johannes Kepler Universität Linz in Austria in 2014, enhancing her global business acumen.
Previous Experience at DALEE Digital Agency
Before joining Mail.ru Group, Bozhena Tikhonova worked at DALEE Digital Agency as a Key Account Manager from 2018 to 2019. In this position, she managed key client accounts and was responsible for developing strategies to enhance client engagement. Her experience at DALEE contributed to her skills in client service and account management.
Academic Background
Bozhena Tikhonova's academic background includes extensive studies in management and global business. She completed her Bachelor's and Master's degrees at the National Research University – Higher School of Economics over a span of six years, from 2009 to 2015. Her education has provided her with a solid foundation in management principles and international business practices.