Daria Poliakova
About Daria Poliakova
Daria Poliakova is the Manager of Technical Support Services at Mail.ru Group, where she has worked since 2018. She provides training on corporate web services and manages customer inquiries through various platforms.
Work at Mail.ru Group
Daria Poliakova has been employed at Mail.ru Group since 2018, serving as the Manager of Technical Support Services. In this role, she is responsible for addressing customer inquiries through the Pandao application and its web version. Daria utilizes chat and helpdesk platforms to provide effective support to users. Her experience in this position spans six years, during which she has developed a comprehensive understanding of customer service within the technology sector.
Training and Employee Development
In her current role at Pandao, Daria provides training to new employees on the use of corporate web services. This training is essential for ensuring that new team members are equipped with the necessary skills to navigate and utilize the company's digital platforms effectively. Her involvement in employee development highlights her commitment to fostering a knowledgeable workforce.
Education and Expertise
Daria studied at Санкт-Петербургский Государственный Университет Экономики и Финансов from 2010 to 2015, where she focused on Прикладная информатика в экономике and earned the Специалист degree. This educational background has equipped her with foundational knowledge in applied informatics, which supports her technical support role in the technology industry.
Technical Skills and Interests
Daria possesses basic skills in working with *nix systems and has a fundamental understanding of current game trends. Additionally, she has advanced knowledge of Adobe Photoshop, which complements her understanding of brand, color, typography, and design principles. Her technical skills are supported by her passion for video games, movies, graphic novels, and science fiction, reflecting her engagement with contemporary pop culture.