Egor Lukyanov
About Egor Lukyanov
Egor Lukyanov serves as the Head of the Techsupport Department at Mail.ru Group, a position he has held since 2013. He has extensive experience in technical support and system administration, having previously worked at Ozon.ru and Mail.ru Group in various roles.
Current Role at Mail.ru Group
Egor Lukyanov currently serves as the Head of Techsupport Department at Mail.ru Group. He has held this position since 2013, contributing to the company's technical support operations for over 11 years. His role involves overseeing the tech support team, ensuring efficient service delivery, and addressing customer inquiries effectively.
Previous Experience at Mail.ru Group
Before his current role, Egor Lukyanov worked at Mail.ru Group as the Head of Helpdesk from 2011 to 2013. In this position, he managed helpdesk operations and provided support to users, enhancing the overall customer service experience during his two-year tenure.
Work History at Ozon.ru
Egor Lukyanov began his career at Ozon.ru, where he worked as a Helpdesk Specialist from 2006 to 2007. He then advanced to the role of System Administrator, serving from 2007 to 2011 for four years. His experience at Ozon.ru laid the foundation for his expertise in technical support and system administration.
Technical Support Expertise
With extensive experience in technical support and system administration, Egor Lukyanov has developed a strong skill set in managing helpdesk operations and providing customer support. His background in both roles has equipped him with the knowledge necessary to lead tech support teams effectively.