Bee Quesada
About Bee Quesada
Bee Quesada is a Customer Success Manager at MailerLite, where they have worked since 2024. They have extensive experience in customer support and training, having held various roles in organizations such as Microverse and PartnerHero.
Current Role at MailerLite
Bee Quesada serves as a Customer Success Manager at MailerLite, a position held since 2024. In this remote role, Quesada focuses on change management, growth-oriented development, and fostering partner relations. The responsibilities include ensuring customer satisfaction and facilitating effective communication between the company and its clients.
Previous Experience in Customer Support and Management
Prior to joining MailerLite, Bee Quesada accumulated extensive experience in customer support and management roles. Quesada worked as a Student Support Lead at Microverse from 2021 to 2023, and as a Sr. Program Manager at PartnerHero from 2020 to 2021. Additionally, Quesada held the position of Program Manager at PartnerHero from 2017 to 2020, where they launched programs with high-profile clients focused on email support and moderation.
Educational Background
Bee Quesada holds a Bachelor of Arts degree from Midwestern State University, where they studied English and Business Management from 2011 to 2015. Quesada also studied English Language and Literature, further enhancing their communication skills. Prior to university, Quesada earned a High School Diploma from Escuela Internacional Sampedrana from 2006 to 2010.
Training and Development Initiatives
In previous roles, Bee Quesada demonstrated a commitment to employee development by crafting tailor-made training modules for onboarding, which ranged from three days to a week. At PartnerHero, Quesada implemented a learning management system and created an English Language Scoring System that became a standard in the hiring process, impacting over 500 employees.
Core Values and Professional Philosophy
Bee Quesada emphasizes core values of kindness, transparency, and a growth mindset in their professional approach. These values guide their interactions and decision-making processes, fostering a positive work environment and promoting effective collaboration with colleagues and clients.