Norbert Kovacs
About Norbert Kovacs
Norbert Kovacs is a Customer Support Specialist at MailerLite in London, England, with a background in freelance photography. He holds a Bachelor's degree in Film/Video and Photographic Arts from Kyiv National University of Technologies and Design.
Work at MailerLite
Norbert Kovacs has been employed at MailerLite as a Customer Support Specialist since 2020. In this role, he focuses on providing assistance and solutions to customers, leveraging his strong understanding of customer care. His position involves client interaction and support, ensuring that users have a positive experience with the company's services.
Previous Experience as a Freelance Photographer
Before joining MailerLite, Norbert worked as a Freelance Photographer in London from 2014 to 2020. During his six years in this role, he developed skills in client engagement and project management, which contributed to his understanding of customer needs and expectations.
Education and Expertise
Norbert Kovacs studied at Kyiv National University of Technologies and Design (KNUTD), where he earned a Bachelor's degree in Film/Video and Photographic Arts from 2014 to 2018. His educational background provided him with a foundation in visual arts, which he applied during his freelance photography career.
Customer Care Skills
Norbert possesses excellent client-facing and configuration skills, which enhance his effectiveness in customer support. He has a strong appreciation for the role of customer care within a business, recognizing its importance in fostering positive relationships and ensuring customer satisfaction.
Sales-Driven Approach
Norbert is sales driven and enjoys developing rapport with clients. His ability to connect with individuals contributes to his success in customer support, as he aims to understand and meet the needs of those he interacts with.